WestJet 客户常见问题解答

We're truly sorry for your loss. WestJet Dollars under a deceased family member's account can be transferred to a surviving family member's account provided there is a valid will or legal document supporting the claim. However, the transfer of WestJet Dollars or rewards is subject to WestJet's discretion according to its terms and conditions. Please proceed by submitting your request and relevant legal document. We'll work with you respectfully and diligently through this process.

Sorry for any inconvenience. However, we're unable to process refunds for seat upgrades. Once the upgrade is purchased, it is a non-refundable investment for the benefits and comfort of extra space or premium features. We do understand that travel plans may change, but this is part of our company policy. Thank you for your understanding.

Yes, you can take a battery charger on board a WestJet flight. However, specific restrictions may apply depending on the type of charger and its lithium content. Chargers with lithium batteries must not exceed 2 grams for lithium metal batteries and 100 watt hours for lithium ion batteries. Please ensure your device is in your carry-on baggage, switched off and protected from accidental activation. Devices with the ability to generate extreme heat, which could cause a fire, cannot be transported at all. Always check the recent guidelines on WestJet's website or the relevant authority before you travel.

WestJet rewards points typically take up to 30 days to post to your account after qualifying activity. If it's been more than 30 days since the activity and you still don't see your points, there may be an issue. Ensure that your WestJet Rewards ID was added to the booking. If your points are still missing after verifying this, it's recommended to keep your boarding passes and trip documents until your points are credited. If your missing points relate to WestJet vacations, car rentals, hotel stays or travel insurance, you may need to submit a missing rewards request form.

If your flight was a codeshare flight operated by WestJet but booked through Delta, WestJet can assist. In situations where you have missed your flight, it is best to talk to a WestJet representative as soon as possible. Different factors like the type of ticket you have, how late you are, or the reason for missing your flight can affect whether you're allowed to board another flight without additional charges. They have the most up-to-date information and will be able to provide your available options based on the specific circumstances.