Upromise 客户常见问题解答

If you've forgotten your Upromise account login information, you can go to the sign-in page and click on the "Forgot Password" or "Forgot Username" link. You'd then need to enter the email address associated with your account. An email with instructions to reset your password or recover your username will be sent to the provided email. Please make sure to check your spam or junk folder if you don't see the email in your inbox. Please remember, for your security, we don't have access to your password.

In Upromise, survey availability can vary based on numerous factors such as demographic information, survey needs, or your previous survey participation. If you haven't received any surveys for a while, it could be because there aren't currently any that match your specific profile or criteria. Sometimes, it may also be due to technical issues. It's important to keep your information updated to ensure you're the best fit for the surveys. If you've already done this and are still not receiving surveys, there may be temporary drops in availability. Keep checking back as the situation can change daily.

If your funds are no longer in your Upromise account, it's likely that they were transferred to a designated account linked to your Upromise account. This could be a 529 college savings plan, a Sallie Mae High-Yield Savings Account, or a Sallie Mae SmartyPig Account. Please ensure to confirm that these accounts are still active and linked to your Upromise account to enable fund transfers. If you have not set up an account linkage, it's possible your funds may remain in the Upromise account until a transfer destination is established.

We're sorry to hear you're having issues with your Upromise balance. There could be many reasons why you're not seeing the expected balance. Perhaps the transactions associated with your account have not yet been processed or a return was made, adjusting the balance. Some updates can take up to 60 days to be reflected. Keep in mind, inactive accounts for an extended period may have been closed due to the terms of service. Please login to your account and review your balance along with your transaction history to see if the changes correspond with your activities. If your balance doesn't match your records and activities, we suggest connecting with Upromise customer service for specialized help.

Sure. To change your phone number on your Upromise account, log into your account via the Upromise website. Once you are logged in, navigate to "My Profile" or "Account Settings". There you will find personal information including your phone number. Click on the edit option to change the number. After entering your new number, remember to verify the change and save the updated information. It's important to ensure your contact information is up-to-date for accurate communication.