TuneIn 客户常见问题解答

We're here to assist! To cancel your TuneIn Premium subscription, please follow these steps: 1. Log in to your account on the TuneIn website. 2. Click on the profile icon on the top right corner. 3. Select 'Settings' from the drop-down menu. 4. Click 'Manage Subscription'. 5. Here, you can click 'Cancel Subscription' and confirm your decision. Please note that uninstalling the app will not cancel your subscription. If you subscribed via Google Play Store or Apple App Store, you'll need to cancel through them. After cancellation, you can continue to enjoy premium features until the end of your subscription period.

If you're not receiving a password reset email from TuneIn, it's possible the email may have gone to your spam or junk folder. Please check those folders in your email account. If you're still unable to find the email, there could be a chance you've used a different email address to create your TuneIn account. Try entering any other email addresses you may have used. If you're still having trouble, it might be due to a technical issue and you may need to wait and try again later.

If you've already paid for TuneIn Premium but continue to see ads for TuneIn premium, it could be due to a few things. The most common scenario is that you might be signed in from a different account that does not have a premium subscription. Make sure you're signed in to the correct account that you have upgraded. If you're sure you're on the right account, it might just be a temporary glitch which you can try resolving by logging out and then logging back in. If none of these steps work, there could be a potential issue with your account that needs to be fixed by TuneIn's support team.

I'm sorry to hear you're having trouble with cancelling your TuneIn subscription. If the subscription was made via Apple, Google Play, or Roku, you will need to directly cancel with them since they control all billing. If you have subscribed through the TuneIn website directly and can’t find the cancellation option, it's recommended to contact TuneIn's customer service directly again, explain your situation, and ask them to cancel the subscription. They should be able to guide you through the process. Please remember to check your upcoming credit card statements for any further unexpected charges.

We're sorry to hear you're experiencing trouble with your TuneIn Premium account. Ensure that you're logged into the same account that you used to purchase your subscription. Sometimes, this issue might be due to a delay in the subscription activation. Additionally, try clearing the cache and cookies on your device, then restart it. Remember to update your app to the latest version too, as this might fix any bugs or issues. If the problem persists, try uninstalling and reinstalling the app.