Starz 客户常见问题解答

A black screen when trying to play movies could be due to various reasons, such as internet connectivity issues, device compatibility, or cache problems. We recommend checking your internet connection first. If it's stable, try restarting the app or your device. You may also want to clear the app's cache if your device allows it. If the issue persists, ensure your device is compatible with the Starz app and that you're using the latest version.

To get Starz going on your TV, first ensure your device is compatible. Download the Starz app from your device's app store. Open the app and log in with your account details. If you’re using a streaming device or smart TV, you may need to activate it by entering a code on their website. Follow any on-screen instructions to complete the setup. Once that's done, you can start streaming your favorite shows and movies. Enjoy!

To cancel your Starz subscription, you need to follow the cancellation process specific to how you initially subscribed. This can vary depending on if you subscribed directly through Starz, iTunes, Google Play, Amazon, or through a cable or satellite provider. Usually, you can cancel through your account settings on the Starz website or the app store you used to subscribe.

You can cancel your Starz subscription through the service where you initially subscribed. If you signed up on Starz.com, log into your account, click on 'Subscription' in the top menu of the account page, and then select 'Cancel My Subscription'. Follow the prompts to finalize cancellation. If you signed up through a third party like Amazon Prime, Roku or Apple, you must cancel through them by accessing your account settings on their platform. Please note, cancelling your subscription will stop future payments but you'll still be able to watch Starz until the current billing cycle ends.

If you've cancelled your Starz subscription but you're still being billed, it's possible that the cancellation didn't process correctly or before the next billing cycle. It could also be that you cancelled the subscription through Starz directly but you're still subscribed via another service like Amazon Prime or through a cable provider. Please verify that you have cancelled your subscription through all possible sources. If the issue persists, it could be an error which would require direct contact with Starz' customer service for resolution.