Spark 客户常见问题解答

If you have been locked out of your Spark account due to several unsuccessful login attempts, you'll have to wait for a certain period before you can try again. This period varies depending on the number of failed attempts. If you're sure about your password and still can't log in, it might be due to a temporary account lock for security reasons. For immediate assistance, it's best to reach out to Spark's customer support. They can verify your details and guide you through the necessary steps to regain access to your account. Always remember to maintain the confidentiality of your security details to avoid such situations in the future.

We're sorry to hear you're having trouble logging in. Usually, after too many failed login attempts, the system locks the account temporarily as a security measure. Wait for a while (usually around 15-30 minutes), and then try again. Make sure you're using the correct login credentials. If you've forgotten your password, use the 'Forgot password' link to reset it. If you're still facing issues after waiting and resetting your password, it's likely a technical issue and we recommend you to contact the customer support for resolving this problem.

We're sorry to hear you're experiencing issues with logging into your Spark Driver's App. In some cases, it may be influenced by wrong login details entered. Ensure you're typing in the correct username and password. If you've forgotten your password, use the 'Forgot Password' option to reset it. Remember to check your internet connectivity as poor or no network can also cause such problems. However, if you continue to face this issue, try to uninstall and re-install the app. If these suggestions don't resolve the problem, please contact the Spark Support team for further assistance. Spark prioritizes user experience and they will definitely help you solve your problem.

You can add a delivery address in your account settings. Log into your Spark account and navigate to your profile settings. From there, you should see an option to manage your addresses. Click on this and then select 'Add a new address'. After entering the new address details, click 'Save'. Depending on the system, the change may take 24 to 48 hours to be updated in all systems. Always ensure that the delivery address is correctly updated to avoid any inconvenience with deliveries from Spark.

We apologize for the inconvenience! We recommend that you contact the support center immediately. They will be able to guide you through the process of locating your groceries or arranging for a new delivery. It's also a good idea to check your order confirmation to ensure that your address was entered correctly. We're continuously working on improving our services, so your feedback and experience are significant for us. We assure you that steps will be taken to avoid such incidents in the future.