Rakuten 客户常见问题解答

We're sorry to hear that your check was misplaced. However, as an online marketplace, Rakuten does not issue checks directly to customers. Any payments or refunds are typically processed through the payment method used during the initial purchase. If you've received a check, it may be from a merchant or store through Rakuten. We recommend reaching out to the merchant directly for further assistance.

Yes, if your Rakuten Big Fat Check expired, Rakuten can certainly issue a replacement. You need to contact their Member Services and let them know you have an expired check. They will then stop payment on the old check and issue a new one. Please note that it may take some time for the process to be completed. It's also worth remembering that Big Fat Checks expire 90 days after they're issued, so it's good to cash them as soon as you receive them to avoid this happening in the future.