We're sorry to hear about the mistake with your merchandise. It's best to double-check your order details and the product received to make sure. If there truly is inconsistency, New York & Company has a comprehensive return and exchange policy. Incorrect items can be returned or exchanged within 45 days of purchase, provided that they are in their original condition with all tags attached. Prepare your item for return shipping and include your transaction receipt as proof of purchase. This will ensure a smooth process for your return or exchange.
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