Goldstar 客户常见问题解答

We're sorry to hear that you haven't received an email confirmation for your tickets to see 'Hair' at the Signature Theater, even though your credit card was charged for the transaction. This may be due to a technical issue or the email might have ended up in your spam or junk folder. Therefore, we recommend checking these folders. If you still cannot find your confirmation, contact Goldstar's customer service with the details of your transaction and they should be able to assist you further.

We're sorry to hear you're having trouble ordering tickets online. Here are a few suggestions that might help: First, try refreshing the page or closing and reopening your internet browser. If that doesn't work, try using a different internet browser or device. Ensure your device's software and the browser you're using are updated to the latest version. If possible, try to clear your browser's cache and cookies. If none of these steps work, try ordering at a different time, as high website traffic might cause temporary issues.

No worries, we've got you covered! Goldstar saves all your ticket purchases in your account. Simply log into your account and navigate to "My Tickets" or "Order History," and you should see your upcoming events listed there. You can then download and print your e-tickets again. Remember, to access an event, you'll need the e-ticket that's in your Goldstar account, not the confirmation email.