Checkr 客户常见问题解答

You can confirm if your background check was submitted by receiving a confirmation email from Checkr. This email will be sent once the company you’re applying to has asked Checkr to conduct a background check. Check your spam or junk folders if you do not see the email in your inbox. If you don't receive this email or need confirmation, it would be best to reach out directly to the company that asked for the background check as they initiated the request.

To have your background check run again, you would need to submit a new application or request through the company or platform that initially asked for your background check. Checkr does not initiate background checks, but processes them as requested by the hiring company. It's important to note that the decision to rerun a background check is entirely up to the requesting party. Please reach out to the company using Checkr for your background check to discuss rerunning your background report.

We're sorry to hear that you're having trouble accessing your report from Checkr through Better Future. If the link to your report has expired, you'll need to request a new report through Better Future. Normally, these links remain active for a certain amount of time, for security reasons. Ensure to open and download the report as soon as you receive the link to avoid expiration. We cannot reactivate expired links or send the report directly, so your best option is to request a new one. Please keep in mind, it's always essential to check these reports promptly to preserve the privacy and security of your personal information.

Lamentamos escuchar que estás teniendo problemas con tu cuenta de Checkr. Te recomendamos seguir los siguientes consejos: primero, intenta restablecer tu contraseña, ya que este es un problema común que puede resolverse fácilmente. Si no puedes acceder a tu dirección de correo electrónico para restablecer tu contraseña o si tienes otros problemas con tu cuenta, te sugerimos reportarlo directamente al equipo de soporte de Checkr. Este equipo posee las herramientas y los recursos necesarios para ayudarte con problemas específicos de la cuenta de Checkr. Asegúrate de proporcionar todos los detalles posibles para facilitar el proceso de resolución.

We understand your concern. If your background check was suspended, it may be due to a variety of reasons such as an uncompleted form, missing information, or a system issue. You should receive an email from us providing you with the specific reason for the suspension along with instructions on how to resolve the issue. If you haven't received this email, make sure to check your spam or junk folder. If you've misplaced the email or can't locate it, we recommend waiting for a bit as some instances may be resolved automatically in time. Please be aware that we cannot manually restart a suspended check.