Cebu Pacific Airlines 客户常见问题解答

Yes, Cebu Pacific ticketing offices can assist with rebooking flights that were purchased online. However, it is recommended to do so through their website or mobile app for the most efficient service and to access any online rebooking fees or promotions.

If you have not received a confirmation for your booking despite payment being approved, we recommend checking your spam or junk email folder. Sometimes confirmation emails can be misdirected. Additionally, ensure that the email address provided during booking is correct. If the issue persists, please refer to the contact information available on this page for further assistance.

You can add baggage to your existing booking through the Cebu Pacific website or mobile app. Simply log in to your account, access your booking details, and look for the option to manage your baggage. Additional baggage fees will apply based on the weight and type of baggage you choose.

We recommend you check the cancellation policy outlined on Cebu Pacific's website. To cancel your booking, you'll need to access your online account or use the booking reference provided in your confirmation. As for the refund, it typically takes a few days to process back to your credit card. For the most up-to-date contact information to assist you with your cancellation, please refer to the link provided on this page.

If the payment process has stalled but the amount has been deducted from your debit card, please check if you received a confirmation email regarding your booking. If you didn't receive it, your booking may not have gone through. We recommend waiting a few minutes to see if the transaction processes. If the issue persists, please refer to the link on this page for the most up-to-date contact information to assist you further.