British Gas 客户常见问题解答

When someone from British Gas visits, they should always carry an identification badge with their name, photo, and the British Gas logo. You can ask them to show you their badge. Additionally, British Gas representatives typically wear uniforms or branded clothing. If you're unsure, it’s perfectly fine to verify their identity before allowing them inside. Customers can contact British Gas through the link to the most up-to-date contact information on this page.

We're sorry for your loss. You can change the name on the account to your own even without the account number. You'll typically need to provide information such as the deceased's name, address, and possibly a copy of the death certificate. This will help British Gas locate the account and make the necessary changes.

No, you are not required to have a smart meter if you switch to British Gas. However, they might offer you the option to install one to help you track your energy usage more easily.

To inform British Gas that you have fitted solar panels, you will need to update your account details and possibly provide documentation about the installation. This includes the MCS certificate and details about the generation meter.

We can't directly register you by phone, but you can check the most up-to-date contact information right here on this page to speak with a representative who can assist you with the registration process.