Alibaba 客户常见问题解答

Alibaba prioritizes the security of its users, ensuring that user information isn't compromised. If you're experiencing issues, it could be that Alibaba's system has detected unusual activity related to your phone number. To resolve this, confirm that you've entered the correct details. Try refreshing the page or, if in a mobile application, restart the app. Make sure you're not using a VPN or proxy, which can sometimes trigger security alerts. If this doesn't work, you might need to use a different phone number. Please note that it's important for us to maintain security; we appreciate your understanding.

If you believe you've been scammed on Alibaba, you can utilize their Trade Assurance service. This is a free service that adds another level of security by providing a full refund if your order isn't shipped on time or if the product quality does not match what was agreed upon. You will need to contact Alibaba directly about the situation. Remember to provide all relevant details to facilitate their investigation like the order number, correspondence with the seller and any evidence you may have. The company will then take action based on its findings. Please note that Alibaba encourages buyers to conduct negotiations and transactions within Alibaba.com to ensure maximum protection.

If a client is having a problem with a seller on the Alibaba app, they can take advantage of the dispute mediation process. Firstly, they should try to resolve the issue with the seller directly. If the issue is not resolved, they can then open a dispute. Alibaba's customer service will intervene and mediate based on the supporting evidences provided. This way, buyer's rights and interests are safeguarded. Please remember to keep track of any communications and save supporting evidence such as pictures or postal receipts, as they will be essential in dispute mediation. Remark that issues should be reported within the protection period to utilize Alibaba's dispute procedures.

We're sorry to hear that there's been a problem with your delivery. Unfortunately, as an FAQ page, we're not able to directly resolve specific customer issues. However, we suggest you get in touch with the customer service of Alibaba immediately to report the issue. Remember to provide them with all relevant information like your order number, tracking details, and the correct address. Keep in mind that errors in delivery are usually the responsibility of courier companies who Alibaba partners with, but Alibaba's customer service can assist in sorting out the issue.

If you're having trouble logging into your Alibaba account, the first thing to check is whether you are entering your correct email address and password. Make sure Caps Lock is off as passwords are case-sensitive. If you've forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions to reset your password. If you're still unable to log in despite following these steps, it may be a technical issue. As much as we'd love to help more, only the Alibaba support team can resolve any technical issues or help with account retrieval.