Alibaba 客户常见问题解答

To submit a refund request for the Alibaba tax or transaction fee related to a cancelled order, you will need to use the platform's designated refund process. Typically, this involves navigating to the order details and selecting the option to request a refund. Ensure you provide all necessary documentation and details regarding the cancelled order and the approved deposit refund. If there are specific policies or additional steps outlined in the platform's refund policy, be sure to follow those for a smooth refund process.

To stop receiving mailings from Alibaba.com, you can update your communication preferences. This often involves logging into your account and adjusting your settings under "Account Settings" or "Notification Preferences." You may also find an unsubscribe link in the emails you received from Alibaba.com. Following these steps should help you opt-out of future mailings.

Cela peut survenir en raison de mots ou de contenus considérés comme suspects par le système de sécurité d'Alibaba. Vérifiez votre message pour des mots sensibles ou des informations personnelles et essayez de le reformuler.

Hmmm... nous ne sommes pas sûrs de cela. Assurez-vous que votre compte est en règle et que vous suivez toutes les règles de la plateforme pour la messagerie.

To resolve issues related to incorrect credit card charges, you can use the link provided on this page. This will lead you to Alibaba's most current contact information. You can then connect with their customer service for resolution. Remember to have your transaction details handy for quick and efficient service.